We've provided answers to some of our most frequently asked questions below. If you don't find the answer to your question, contact our Customer Support at support@pdd.net. If you'd like to send us more general feedback, please use our easy feedback form or send an e-mail to support@pdd.net.

Pacific Data Designs FAQs

1. How do I contact Customer Support at Pacific Data Designs?

For general information, questions and suggestions, send us an email at support@pdd.net, or send your comments to support@pdd.net

To contact Pacific Data Designs, please call 415-776-0660 during normal business hours or call 877-391-6613 outside of business hours for assistance.

2. Is my account secure and is my privacy protected?

Pacific Data Designs considers the issues of privacy and security very important. pddetrials is a password protected system. Other users will not be able to view your information. Unless you provide others with your account name and password, your pddetrials account, and its contents, is secure.

For more information, please read our privacy policy.

3. What are the pddetrials Terms of Service?

You can read our Terms of Service at pddetrials Terms of Service.

4. Which browsers can I use to access pddetrials?

Currently, pddetrials can be viewed with Internet Explorer 5.5 or better, Netscape 6.0 or better and Firefox 1.0 or better.

5. Which operating systems can I use to access pddetrials?

Pddetrials on Windows 95,98,NT,XP,2000,2003, Unix-based systems and Apple Macintosh platforms using one of the supported browsers.

6. What is the suggested PC configuration to run pddetrials?

There is no required configuration, but faster processors and higher amounts of RAM will enhance performance. In particular, users with less than 64MB of RAM may notice response delays.

7. When I sign on to pddetrials it tells me that my "Session Expired." What's happening?

The problem you are experiencing with "Session Expired" may involve your cookie setting. In order to access pddetrials, your cookies must be enabled. To access your cookie settings in Internet Explorer 5.5 or 6.0: Go to Tools/Internet Options/Security/Custom Level and check the "Enable cookies" options.

8. How do I hide the toolbars for Internet Explorer?

For Internet Explorer, simply hit the F11 key. Hitting F11 will hide the toolbar and expand pddetrials to fill the entire screen.

9. I cannot open .PDF files from within pddetrials.

Several issues exist with the plugin features of Internet Explorer and Adobe Acrobat. To remedy this, ensure that you are using the most recent version of Adobe Acrobat or Adobe Acrobat Reader. At this time Adobe Acrobat Reader version 5.1 and Adobe Acrobat version 5.0.5 are both functional. It is imperative that users with the full version of Adobe Acrobat upgrade to 5.0.5, upgrading just the free version of Adobe Acrobat Reader will not work if both applications exist on the same computer.